Returns and Cancellations
RESTRICTIONS
I understand that normausa.com does not ship outside the continental United States.
The following State restrictions apply:
Alaska: Due to shipping restrictions, NormaShooting does not ship to the state of Alaska.
California: All orders must ship to an FFL. Please email a copy of the FFL to normasupport@normausa.com BEFORE ordering.
Connecticut: Due to local regulations, NormaShooting can only ship ammunition to residents of Connecticut if they provide ONE of the following valid documents:
(1) A permit to carry a pistol or revolver.
(2) A permit to sell at retail a pistol or revolver.
(3) An eligibility certificate for a pistol or revolver.
(4) A long gun eligibility certificate.
(5) An ammunition certificate and motor vehicle operator’s license, passport or other valid form of identification issued by the federal government or a state or municipal government that contains such person’s date of birth and photograph.
(6) Law Enforcement ID (Local, State, Federal)
(7) Military ID
Please upload the document during checkout or email to normasupport@normausa.com BEFORE ordering.
Hawaii: Due to shipping restrictions, NormaShooting does not ship to the state of Hawaii.
Illinois: We ship ammunition to the rest of the state of Illinois, but you must provide ONE of the following valid documents:
(1) FOID and IL drivers license/ID
(2) Concealed carry license and IL drivers license/ID
(3) Law Enforcement purchase order (Local, State, Federal)
(4) Military purchase order
Please upload the document during checkout or email to normasupport@normausa.com BEFORE ordering.
Massachusetts: Due to local regulations, NormaShooting does not ship to Massachusetts.
New Jersey: Buyers of handgun or hollowpoint ammunition need to provide ONE of the following::
(1) NJ firearm purchaser ID
(2) Handgun purchase permit
(3) Handgun carry permit
(4) Law Enforcement ID (Local, State, Federal)
(5) Military ID
Please upload the document during checkout or email to normasupport@normausa.com BEFORE ordering.
New York: All orders must ship to an FFL. Please upload a copy of the valid FFL during checkout or email to normasupport@normausa.com BEFORE ordering.
Washington DC: Due to local regulations, NormaShooting does not ship to Washington D.C.
I understand that if I attempt to have restricted product shipped to these areas, my order will be cancelled.
Note: Please use this as a reference. State laws change frequently and you as the customer are responsible for knowing your state laws, not Norma Shooting. Please contact your local law enforcement agency or attorney’s office if you have any questions or doubts as to whether you’re allowed to purchase ammunition. You can also use this link as a reference for your local state laws: https://www.atf.gov/firearms/state-laws-and-published-ordinances-firearms-33rd-edition
LIMITED WARRANTY
Norma Ammunition warrants its ammunition to be free from defects in workmanship and materials under normal use. This warranty is extended only to the original consumer purchaser with proof of purchase. This limited warranty supersedes any and all other warranties for the ammunition. During the warranty period, we will (at our sole option) replace or refund the purchase price of any defective product covered by this limited warranty when it is returned by the original owner with proof of purchase and an assigned Return Goods Authorization number from the factory.
If you have a warranty claim, please contact our Customer Service Department at (912) 800-9332 or normasupport@normausa.com. Each warranty return must receive pre-authorization and a return of materials authorization number.
This warranty does not cover products damaged or rendered due to misuse, abuse, modification, alteration, adjustments, water damage, neglect, reloading, improper handling or storage, or failure to follow instructions for use or any warnings.
The liability of Norma under this warranty shall be limited solely in the event of a valid warranty claim to the obligation to replace or refund the purchase price of any defective product covered by this warranty. Norma alone shall determine whether the claimed damage or defect is covered by this limited warranty and the remedy for a valid limited warranty claim. All such determinations by Norma are final and binding.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NORMA HEREBY DISCLAIMS ALL WARRANTIES, OTHER THAN THOSE EXPRESSLY PROVIDED HEREIN, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. TO THE EXTENT THAT APPLICABLE LAW DOES NOT PERMIT FOR SUCH A DISCLAIMER, ANY WARRANTIES IMPLIED BY LAW SHALL IN NO EVENT EXTEND BEYOND DURATION OF THIS EXPRESS WARRANTY. Some States do not allow limitations of implied warranty lasts, so the above limitation may not apply to you. REPLACEMENT AS PROVIDED HEREIN IS YOUR EXCLUSIVE REMEDY FOR ANY DEFECTIVE PRODUCT. IN NO EVENT SHALL WE BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND ARISING OUT OF THE PURCHASE OR USE OF THIS PRODUCT, WHETHER BASED UPON CONTRACT, TORT, STATUTE OR OTHERWISE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.
SHIPPING
NormaShooting offers the option of both FedEx and UPS shipping carriers. All ammunition is required to ship via ground transit and is expected to arrive in 3 to 7 business days after your tracking number has been received. You can have confidence in ordering with NormaShooting.
Once your product is received by the shipping carrier, you will automatically assume all responsibility for its safe transit to your delivery address and thereafter. You also agree to hereby explicitly release Normashooting.com from all liability and responsibility thereafter.
RETURNS
NormaShooting will not accept returns on ammunition outside of our Warranty details or in the chance of a mis-shipment.
Returns for non-ammunition items are accepted if the product is in original, new condition with proof of purchase. Buyer is also responsible for return shipping charges. In order to initiate a return, please contact our Customer Service Team at 912-800-9332.
CANCELLATION POLICY
I understand that if I cancel an order for any reason, I will be subject to paying a 15% cancellation fee. I understand that if said order has been processed for shipment (tracking number assigned to the order), I will be subject to paying an additional $25 fee. Once an order has shipped normausa.com can no longer process a cancellation.